Shipping Policy

Key Information:

• Order Cut-Off Time: Orders placed by 3:00 PM (EST) will be sent for processing the same business day.
• Processing Time: 1-2 business days (Monday to Friday).
• Delivery Time: 2-4 business days (Monday to Friday).
• Free Delivery: We offer free shipping on every order within the United States.
• We ship all across the United States, including to Alaska and Hawaii.

Order Processing and Shipping Details
As soon as we receive your order, you’ll get a confirmation email so you know we’ve started working on it. Processing normally takes 1-2 business days (Monday to Friday), though it may take a bit longer during busy times. When your order is on its way, you’ll get another email with tracking information so you can keep an eye on it. You can also follow your order here.

Once your order has been processed, it will be carefully packed and handed over to our delivery partner. Most deliveries arrive within 2-4 business days (Monday to Friday), though exact timing can vary a little depending on where you live and your local courier’s schedule.

We're happy to offer free delivery throughout the United States - no minimums, no extra steps.

Potential Delays
We always try to get your order to you as quickly as possible, but sometimes delays happen - especially around holidays, during bad weather, or when couriers are experiencing extra volume. If your order seems a bit late, we recommend waiting an extra 3 business days (Monday to Friday) before reaching out. Still no sign of it? No problem - send us a message at contact@kideumz.com and we’ll be happy to help.

Order Cancellations
If you need to cancel an order, please email us at contact@kideumz.com. We'll do our best to catch it before it ships out. If it's already been processed or sent, we won’t be able to cancel - but no worries, you can return it once it arrives by following our return steps.

Damaged or Incorrect Items
If something arrives broken or isn’t quite right, we’re really sorry. Just take a few clear photos of the item (and the packaging if you can) and email them to contact@kideumz.com along with your order number. We’ll look into it quickly and offer a solution, such as a refund or replacement. These situations matter to us, and we’ll handle it with care.